Delivery, Returns & FAQs
DELIVERY - UK ONLY
Orders under £49.99 - Courier Delivery £3.50
Orders valued between £50.00 - £99.99 - Courier Delivery £4.50
Orders over £100.00 - Courier Delivery FREE
Sample orders - First Class Post FREE
RETURNS & REFUNDS
Please note we can not accept returns for our personalised stationery as they are custom to you and we are unable to reuse them. If you find a mistake on your personalisation but have approved the design, unfortunately we cannot offer a refund unless the mistake is on our part as printing and preparation will have begun.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?
All personalised orders will take 1-2 weeks to ship. When an order has been dispatched you will receive an email along with a tracking number for courier deliveries only. Orders aim to be delivered between 2-5 working days from dispatch date.
WANT TO CANCEL YOUR ORDER?
If you have changed your mind and would like to cancel your order, please send us an email within 12 hours of ordering to firstname.lastname@example.org and we will be happy to reverse the transaction.
As we don't currently offer a live online preview of your personalisation, we will send you a digital proof of your design via email within 2 days. If you find you have made a mistake with spelling or dates, please email back and we will happily change this for you and send you another proof within 2 days. If you are happy with how everything looks, email us back stating that you approve the design and it will be sent to print. If you haven't received your digital proof within 2 days, please let us know at email@example.com
If you can't quite find what you're looking for we offer a bespoke service to make your dream come true. Please click here to get in contact and we can discuss your vision.
GRAPHIC DESIGN SERVICEHere at Alex & Us Design we offer our graphic design services to help you out with your business and branding needs. We can create logos, flyers, website graphics, business cards and posters to name a few - at competitive prices. Please click here so we can talk!